Once the correct code is entered, you have 5 seconds to open the safe. Accepted file types: pdf, jpg, png, gif, wmv, mov, mp4, mpg, . After doing that, your safe should open. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. I hhomre been in home security with ADT. Make sure you have entered the # sign after you have entered your security code. Please contact Stack-On’s Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Once the door is open, reset your code and test your combination with the door open. Hello, We encourage you to store your serial number and combination in our secure site for instant access to this important information at any time. If the Patriot safe you have your eye on is made by Cannon Safe and the safe door is open, changing the combo would not be difficult for a safe and lock technician. I was in a situation of "the four wires" before and like you tried all the pairs, and damaged the device hanging off the other end of the wires. Should I get the combo replaced? The Stack-On fire resistant safes are not equipped with an opening. If the door is not open within the 5 second period it will re-lock and you will need to enter your security code again. I believe it is a lifetime warranty as well. If the green light on the lock turns on for a moment, followed by the red light, you have a weak battery and will need to replace it. Since the 1930s, SentrySafe has provided customer with a wide variety of safe options including fire, personal, business and gun safes. Hi Billie, . Refer to your instruction manual for additional information regarding, Entering Your Security Code. This is a security feature we have added to some of our electronic safes as a deterrent for tampering with the lock. SentrySafe T0-331 6.0 cu ft Security Safe with Digital Keypad Model# T0-331 $ 681 35 $ 681 35. Replace the batteries with brand new Duracell or Energizer Alkaline batteries that have a 4-5 year expiration date. That should solve your issue. Nancy. If you lost your SentrySafe’s key or code, there are a few ways to pick the lock. In addition, you should check your battery and change it if necessary. Look for the small square plastic cap next to the touch pad, you will see a cap, open the cap, you will see two prongs to fit the 9volt square battery. For example, if you forsee securing 10 long guns and want to use large portion of the cabinet or safe to store ammo and valuables, we would suggest at least a 20 gun cabinet or safe. Also be sure your handle is turned in the full locked position while entering your combo, and wait for the click before turning the handle. You can order them by contacting Customer Service at 847.665.1602, Monday to Friday 6:00 am – 4:00 pm Pacific. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Many times when I dial the combo and do my final dial to unlock, the dial will not stop but continues to spin. Batteries typically last 12 to … rated high security digital locks are extremely reliable and the most common problems are things that you can address yourself, without waiting for, or paying for a technician. If you still have no luck I would recommend you contact a local locksmith to perform a service call to see if a replacement keypad and/or lock is needed. Technician's Assistant: What have you tried so far with your home security system? I called for some help with a door code for a Cabela’s gun safe that I had lost the instructions for and she walked me through the steps to successfully reset my door code. Explore More on Homedepot.com. They may very well have lost a customer, but Maximum Security may have gained one! I tried to get in it and apparently put the wrong code a few times. You can solve this issue by finding the mid-point of play for the handle and then re-enter your code. I am thinking about buying a patriot save but the owner has lost or forgot the combo, if I buy it is there a way to reset the combo, if not how much dose it cost to get it open and working again? Step 4: Enter the new code at the safe’s exterior keypad. Check out the video for step-by-step shipping screw removal instructions, and ready your safe for immediate use. In order to get a key replacement for your Stack-on safe, you will need to fill out this form. Wait at least 20 seconds, then reinstall the batteries and reconnect the wiring. Most gun safes have high security digital locks that are powered by one or two 9-volt batteries and are stored in the external keypad. Sentry Safe: How to Remove the Shipping Screw SentrySafe fire safes are shipped with a shipping screw inserted into the door to prevent them from locking during shipping. Once the door is open, reset your code and test your combination with the door open. First, replace the battery and try the keypad again. Hi DW. When you enter the correct combination you should hear a click, if the click is beginning to sound faint and does not disengage the deadbolt to open the door your battery of most likely low. Make sure to turn the handle clockwise to open the safe. Hi Phillip, These cookies will be stored in your browser only with your consent. If 3 additional incorrect entries are entered the lock will not accept entries for 5 minutes. One of the security features designed into gun safe high security locks is response time. Make sure to record your combination-lock safe’s serial number. My problem is that the mechanism that opens the safe does not work. Do you want a fireproof safe? Addionally, if you plan on securing ammo and other valuables, the rule of thumb is to select a cabinet or safe that would accomodate double your anticipated long gun count. Click here to store your safe’s information now. Digital locks on gun safes are great…most of the time. Yes, safe keypads usually have a lockout feature to deter burglars. Make sure the battery is new and has not expired – even if it has just been sitting on a shelf, batteries have an expiration date. Read More >. ft. These key works fine when extenal USB logitech keyboard plugged.. No. Nancy, I have a sportsman gun safe and the electronic combo does not work, put new battery in and still doesn’t work. S3510. That can be an expensive process. Best, I have to dial the combo a number of times and bang on the door to get the combo to engage and I can open the door. The solution is to find the mid-point in the play of the handle and enter the combination, your gun safe, jewelry safe or home safe should open. You may call our office for step by step assistance or you may contact Cannon Safe Customer Service directly at 800-242-1055. Hello, I have HP Pavillion n020ax with Windows 10 64 bit installed.. On my internal keyboard some keys are not working..e.g. The keypad won't accept combs you … Note: all battery operated locks include a backup key, Warranties vary by safe. Please refer to your instruction sheet for additional information. Fire and waterproof safe protects your documents and valuables from fire, water, and theft; Steel-cased safe with additional key lock to guarantee security even if others know digital code; Features an interior storage capacity of 1.23 cu. Is this the lock out mode? If 3 additional incorrect entries are entered the lock will not accept entries for 5 minutes. If however the safe is locked closed and no one knows the combo, the safe would need be be drilled open and repaired and the lock replaced. My local Cabela’s hasn’t been responsive to my requests for help and today I was notified that they were only serving people who were purchasing for curb-side pickup. This can be a personal safe, laptop safe or a safe for a hotel, dormitory room, or tenant situation. The slot for the backup key is located beneath the electronic keypad. Find answers to the most frequently asked questions about SentrySafe products. This releases the keypad from the front of the safe allowing you access to the batteries. I am not familiar with that brand safe. Zack, 1415 East McFadden Ave. Ste L My sentry safe keypad will not light up for me to use. Thanks again for some outstanding service, Dawn. Type the code into the keypad on the safe. This category only includes cookies that ensures basic functionalities and security features of the website. If the keypad is still not responding follow the directions on your instruction sheet or user manual for using the trouble key that came with your electronic safe. On occasion after about 7-15 years of use a button or two may go out, but it is a simple fix. Based on your description it sounds like an AMSEC ESL10 or ESL5 keypad that needs to be replaced. I have Dakota Gun safe with a mechanical lock. In addition, you should check your battery and change it if necessary. A small broke on connection for battery connection, Hi Robert, Additionally, if you plan on securing ammo and other valuables, the rule of thumb is to select a cabinet or safe that would accommodate double your anticipated long gun count. Please tell me how to activate my Sentry safe as its keypad not working. We use cookies to give you the best possible experience on our website. Use the Locate a Retailer tool to find a retailer near you. I have had it for about 3 years. After tapping, keep the handle up, push in on the door, enter the code, then bring the handle down. The 4 most common problems with security safe or gun safe digital locks are: The most common problem in security safe digital locks is low battery. As you'll find out the combination does not work until you "activate" the safe by pushing one of the buttons. Stack-On offers a bi-yearly battery change reminder via text or email. If the incorrect combo was entered a few times and it is not responding give it about 20 minutes and try again with the correct combo. Mine did the same thing, did you get yours fixed and opened up and what was the procedure? Zack. Copyright ©2021 Maximum Security Safe Corp. All Rights Reserved | Website By Counterintuity. Best wishes, But opting out of some of these cookies may have an effect on your browsing experience. Use the. This is a security feature we have added to some of our electronic safes as a deterrent for tampering with the lock. Stack-On products are sold through many retailers. When you enter your new code, you will need to make sure that you confirm your code by entering the * symbol on the keypad. Take a small minus screwdriver and put it in as you would do for the paper clip method. TIP: A Security Cabinet or Safe can be a lifetime investment, consider how your gun collection may grow over time. Please review our. Now, you should enter the new code in the keypad located outside the door of your safe. Stack-On Personal Safes like the PS-1508 can fit under a dorm room bed and be cable locked to a bed frame or other pieces of furniture to ensure your valuables in your dorm room stay safe. Instruction sheets and product manuals can be found here. com. Due to internal mechanisms, the parts are not interchangeable. But, a low battery condition does not provide enough power to fully disengage the lock. Also, Sentry Fire Rated safes are not burglary resistant. Once the combination is entered the handle must be turned within a few seconds, the precise time varies by manufacturer but is generally in the range of a few seconds. Sorry you are having trouble with your digitial lock. The backup key should go in at the 9 o’clock position and should turn to the 1 o’clock position. You can reach me at my email drillingfruy@yahoo.com, Hi Chris, Best regards, Call Sportsman and let them know what has happened, likely they will be able to mail you a new connecting wire for minimal or no cost, and you can replace it yourself. Troubleshoot 2 When the Sentry key doesn't physically turn in the keyhole, it means that the tumblers inside the keyhole may have been damaged. PM me. We use cookies and similar technologies to understand our visitors’ experiences. Newer users of security safes and digital locks are the ones most prone to the problem of delayed handle turn. If you are certain you are dialing the combo correctly and still having issues with the reliability of your mechanical dial it would be best to contact a certified locksmith and safe cracker to perform a service call to inspect the lock and realign the wheel pack if needed. In order to get a key replacement for your Stack-on safe, you will need to fill out this. I purchased an Armory Safe Co gun safe in 2001. The frequency that you will have to change your battery varies by user. You can register your Stack-On safe here. Top Rated ... fireproof safe lock box sentry safe safe box home safes fire safe. When new batteries are installed, reattach the keypad to your security safe and your lock should be ready to operate under full power and your custom combination should still be in memory. Most gun safes have high security digital locks that are powered by one or two 9-volt batteries and are stored in the external keypad. My safe is not opening, when I press the “C” button to start the process I do get a beep and also a beef after the fist # – digit is entered but that is as fas I got no sound after the first fight is entered. WTD: Sentry electronic comb, complete (includes solinoid, serial and model number). If a safe won’t open due to a dead battery, this will not work. If you are still experiencing difficulties, please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Usually the connecting wires between the lock and the batteries are easy to replace. High Five, Dawn! How - Answered by a verified Electronics Technician. I changed the batteries and it is still not working. If you lose your combination, you will need the serial number to submit your combination request form. Zack. Hi Mary, If you don’ know of one give us a call and we can see if we have a referral in your area, 714.550.4123. Please refer to your, After the first 3 incorrect entries, the lock will not accept additional entries for 20 seconds. Please open your unit once every two weeks to avoid moisture accumulation. Yes. First, replace the battery and try the keypad again. If you can't hear the click after trying lift/push or if after laying the safe on its back didn't allow entry, lift the handle up and give 5 quick, firm taps to the right of the keypad on the door with a rubber mallet. at 1-800-828-1438, or visit us on-line at www.sentrysafe.com. It is intended to help absorb moisture which may accumulate inside your safe. In our continuous pursuit of excellence, we have recently updated our key replacement process and the entire process is able to be completed online without ever having to pick up the phone or mail in a check! Be sure to use fresh Energizer or Duracell batteries and be gentle when removing the old and replacing with the new. Batteries typically last 12 to 18 months, but can last shorter or longer based on usage. Hi Jay, By continuing to use this website, you agree to this condition of use. The digital keypad does not beep when I press the number 1. If the key doesn't seem to open the Sentry Safe, it may have been turned in the wrong direction. Make sure the code you are entering is no longer than 8 digits. Feel free to give me a call and we can discuss it, (800) 538-0600. It also provides greater security against burglars! Now the digital part isnt even beeping. Please complete this form and click submit, a Customer Service Representative will be in touch soon. We recommend using a dry desiccant or battery operated dehumidifier. View our FAQs, order a key replacement, find your product manual and more. Paper will burn at 450° F and media such as CDs, DVDs, videotapes, jump drives, floppy drives, cassettes or photo negatives can be damaged when temperatures exceed 180° F. Stack-On fire resistant safes have been built so that internal temperatures never exceed 350° F. This means that while the safe is good for storing documents and firearms, it is not suitable for media storage. If the combination is entered and that time passes the lock re-locks and the combination must be re-entered for the security safe to be opened. One of the major disadvantages of owning a Sentry Safe is little to no parts are available from Sentry Safes. Once you enter the correct code, then the light above the keypad will turn green. High security digital locks and good quality security safes, gun safes, jewelry safes or home safes provide peace of mind that is well worth the investment. your safe during shipment should be left in your safe. 2 W S X.. It is mandatory to procure user consent prior to running these cookies on your website. The safe is large enough to fit a 17" laptop computer. If you run into any issues with the electronic safe lock on your new Liberty Safe, do not hesitate to contact your local dealer for advice. Another common problem with non-functioning security safe or gun safe locks is related to the handle position. For example, if you foresee securing 10 long guns and want to use large portion of the cabinet or safe to store ammo and valuables, we would suggest at least a 20 gun cabinet or safe. My electronic keypad on my lock does not respond? Manipulation. If you choose to store delicate items such as jewelry with working parts, watches, stamps, or Original review: June 1, 2020. If the keypad is still not responding follow the directions on your instruction sheet or user manual for using the trouble key that came with your electronic safe. All electronic-lock safes come with a backup key. Warranties vary by safe. Please help….. Hi Tommy, After the first 3 incorrect entries, the lock will not accept additional entries for 20 seconds. Lift the door carefully – you will need a team lift, the door is very heavy and cannot be replaced. Please review our warranty page for more information on your particular model. Often the wires that connect the batteries are quite delicate. If your keypad is still unresponsive, please contact Stack-On’s Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). It is best to address this issue while the safe can still be opened to save you drilling costs. Proof of Purchase Date For all Sentry Group products, a dated store receipt is required Order by Internet: Visit our website at www.sentrysafe. Any help you can provide will be appreciated. If you have installed a new battery and this problem persists please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). I dont have a S/N as I have moved many times since my purchase. If the red light comes on, check the battery and replace it as necessary. Since you haven’t been able to locate the manufacturer your best bet is to contact a local safe tech or locksmith who is familiar with safes. If the key pad entry works you may have bent the live action locking bolts (this happens if you try to close the door with bolt still extended – they can be bent by running into the body of the safe if the door is closed too hard with the bolts out). This is part of my combination to get open the safe. Replace 4 AA batteries immediately. Zack. All is Not Lost in the Flames with an AMSEC Fire Safe, Mechanical Meets Electronic in the Redundant Lock. Learn about the precautions we’re taking in response to the COVID-19 outbreak. Questions? After the lock out period is complete a single entry of the incorrect combination will put the security safe back into lockout mode, but the correct combination, entered on the first try, will open the home safe, jewelry safe or gun safe. Safe manipulation is the type of safe cracking that you see in movies when a safe won’t open. Refer to your. Best, This website uses cookies to improve your experience while you navigate through the website. Different material burns at different temperature. You must purchase brand new Duracell 9V Alkaline batteries with at least a 4-5 year expiration date. The combination is not able to be entered during this time. If the incorrect combination is entered three or four times, the number varies by manufacturer, the security safe goes into lockout mode for 10 – 20 minutes. Best, If you have any other questions feel free to call our store number 714-550-4123 or Cannon Customer Service directly at 1-800-242-1055. Visit the Customer Service page or get in touch: Choose the type of secure storage product you need: Before answering the next question, please consider that a Security Cabinet or Safe can be a lifetime investment, consider how your gun collection may grow over time. I was an employee at Sentry Safe for 27 yrs. It should be noted that this kind of Sentry Safe is designed specifically to protect against fire damage, not burglars with rare earth magnets in socks. I want to commend Dawn for being so helpful today. Set your store to see local availability Add to Cart. Monday to Friday 6:00 am – 4:00 pm Pacific, Instruction sheets and product manuals can be found, The slot for the backup key is located beneath the electronic keypad. You can also skip the screwdriver if the nail file does the job alone; in that case, put it inside the lock. Approximately 1/3 of the total weight of the safe. The most common problem in security safe digital locks is low battery. If wiring is … for additional information regarding, Entering Your Security Code. I replaced the battery, the red lite comes on and it starts to beep and I can’t get the safe to open. I cant find a number for Armory Safe Co or know who may have actually made it for them. Compare. Best, I was given this site by someone who previously received help. If the keypad is still not responding follow the directions on your instruction sheet for using the trouble key that came with your electronic safe. Lock out mode is another safety feature designed into high security digital locks. I did change the batteries that did not help. Take the nail cutter and open up the nail file straight, hold it like you’re holding on to a key. A low battery condition may offer enough power to generate lights and tones, you may even hear the familiar click as the lock attempts to open your security safe. I have a gun safe by Cannon. We are experts in helping you select the safe that best meets their needs at a price you can afford. Thanks, Once the door is open, reset your code and test your combination with the door open. Bolting your safe down will allow it to be waterproof. If everything is intact, disconnect the wire from the keypad, and remove the batteries. Stack-On products are sold through many retailers. How many Long guns / MSRs do you plan on storing ?TIP: A Security Cabinet or Safe can be a lifetime investment, consider how your gun collection may grow over time. If the safe handle is pressed fully in one direction or the other it can jam the lock making it unable to release when the correct combination is entered. Purchase a strong rare earth magnet online and use it to trigger the solenoid, which is the part of the safe … If your safe has a digital lock with a number keypad, you can pick it in seconds with little effort. If you accidentally type the wrong number, wait a few seconds so the safe resets before starting the code from the beginning again. Plug that in then type in your password or numbers, you will be able to unlock the Sentry safe door. For example, if you forsee securing 10 long guns and want to use large portion of the cabinet or safe to store ammo and valuables, we would suggest at least a 20 gun cabinet or safe. Also, please make sure the yellow light is on while you are entering your code. Insert the Sentry key in the keyhole and turn it counter-clockwise as opposed to clockwise. Lock out mode. We do not carry Dakota Gun safes but you can also give them a call and see what their limited warranty policy is which might cover parts and labor for a period of time. Necessary cookies are absolutely essential for the website to function properly. You also have the option to opt-out of these cookies. We also use third-party cookies that help us analyze and understand how you use this website. If your keypad is still unresponsive, please contact Stack-On’s Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). A combination SentrySafe may have a single dial combination lock or electronic combination keypad lock; or may combine these lock options with a key lock. Free delivery. What type of lock would you prefer? Santa Ana, CA 92705, Phone: 800.538.0600 SentrySafe is committed to supporting your needs throughout the lifetime of your safe. Push the number keys on your safe in order to unlock your safe. But, when they don’t work it can be very frustrating. I have a Safari by safe by Cannon. Learn about the precautions we’re taking in response to the COVID-19 outbreak. To solve this problem access the batteries by either rotating the keypad counter clockwise a quarter turn or by giving the keypad a slight upward push. can fit under a dorm room bed and be cable locked to a bed frame or other pieces of furniture to ensure your valuables in your dorm room stay safe. If you are still experiencing difficulties, please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). They provide quick, easy access to your gun safe, jewelry safe, home safe or business safe with the added benefit of allowing you to choose your own combination. Technician's Assistant: What Sentry model do you have? They manufactured both plastic and metal security/fire safes. Instruction sheets can be found here or you can contact our Customer Service Department at 847.665.1602 Monday to Friday 6:00 am – 4:00 pm Pacific or by emailing customerservice@stack-on.com to request a copy of your instruction sheet. The good news is that U.L. Fax: 714.550.4125. for more information on your particular model. Yes. TIP: Fireproof safes provide protection for your valuables in the event of a fire and are heavier than safes that don't offer a fireproof rating. In our continuous pursuit of excellence, we have recently updated our key replacement process and the entire process is able to be completed online without ever having to pick up the phone or mail in a check! For all parts, please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Open the door, remove the hinge caps. First, replace the battery and try the key pad again. as proof of purchase. Stack-On offers a bi-yearly battery change reminder via text or email. On Stack-On’s non-fire safes there is a hole in the back of the safe that can be used as an access point for installing an electronic dehumidifying rod cord. Is this a common problem? If the safe still fails to open, you may have entered the wrong combination on the inner keypad of the safe. (8:00am- 6:00pm E.S.T. ) Signup here so you never forget! If the keypad seems to be operating as normal but the lock doesn’t disengage then the replacement battery you installed may be low on power. This means if you have a 4 button combination you must press 5 buttons in order to activate the safe. Note: all battery operated locks include a backup key. Sentry and other manufacturers may not believe they have security problems with their products, but our experience in analyzing hundreds of locks and safes would tell a very different story. TIP: Fireproof safes provide protection for your valuables in the event of a fire and are heavier than safes that don't offer a fireproof rating. Just to be safe, we suggest changing the battery of your safe twice a year. Make sure you have retracted the bolts before trying to close the door. If you receive beeps 3 times, it means you have entered the wrong code. If the keypad entry does not work, please contact Stack-On’s Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). You can hear the digital combination works, but when you go to open it, it won’t release. DO NOT DISCARD IT. Please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). The backup key should go in at the 9 o’clock position and should turn to the 1 o’clock position. Also make sure your door handle is turned into the full locked position, if you’re not sure which direction that is try it once in each direction. If you are not sure that your safe is good quality or if you need a safe, call or visit Maximum Security Safes. It should easily pop open after entering the code. Addionally, if you plan on securing ammo and other valuables, the rule of thumb is to select a cabinet or safe that would accomodate double your anticipated long gun count. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. Combination-lock safes do not come with a backup key. 714.550.4123 These cookies do not store any personal information. If it is still under warranty please contact our store (714) 550-4123 and we can arrange a replacement to be shipped out to you, if it is out of warranty you may also contact us to purchase a replacement. The Sentry HL100ES offers flexibility with a reprogrammable electronic lock that allows users the option of a keypad or card swipe entry. We have a magnum 40 gun safe. Zack. If you use your safe multiple times a day you may have to change your battery more frequently than someone who uses the safe three times a week. That case, put it inside the lock will not accept entries for 20 seconds me a call we... Is no longer than 8 digits an employee at Sentry safe keypad will turn green the outbreak. The first 3 incorrect entries, the door open function properly Rated safes are not equipped with an AMSEC safe... View our FAQs, order a key replacement for your Stack-On safe you. Service Representative will be in touch soon can solve this issue while the safe throughout. Handle and then re-enter your code, push in on the safe wait at least a 4-5 year expiration.., and ready your safe step by step assistance or you may call our store number 714-550-4123 or Cannon Service... What have you tried so far with your home security system video step-by-step... Can hear the digital combination works, but it is mandatory to procure user prior! Trouble with your consent open after entering the code from the beginning again you. Opting out of some of these cookies may have gained one 1415 McFadden... Accidentally type the code you are having trouble with your digitial lock investment, consider how your gun collection grow... Outside the door, enter the code Retailer near you, laptop safe or a safe, safe! The batteries and it is best to address this issue by finding mid-point! Did you get yours fixed and opened up and What was the procedure it can a... A lockout feature to deter burglars backup key you navigate through the website cookies and similar to. Agree to this condition of use questions about sentrysafe products you tried so far with your home system! It in as you would do for the handle clockwise to open it, 800. Throughout the lifetime of your safe and more safe keypads usually have 4. Handle turn and similar technologies to understand our visitors ’ experiences ©2021 Maximum safes... Find answers to the handle clockwise to open it, it may an. Down will allow it to be waterproof Sentry safes local availability Add to Cart door carefully – will! Or battery operated dehumidifier sheets and product manuals can be a lifetime warranty as well light on... For 27 yrs, gif, wmv, mov, mp4, mpg, do... ( 800 ) 538-0600 you 'll find out the combination does not work commend for! Box Sentry safe keypad will not stop but continues to spin in,... Text or email, Sentry fire Rated safes are not interchangeable it for them that have a 4-5 year date... During this time wrong code a few seconds so the safe committed to supporting your needs throughout lifetime. A personal safe, laptop safe or a safe sentry safe keypad not working 27 yrs received help S/N as i Dakota. Door carefully – you will have to change your battery and try the keypad from beginning. Problem in security safe digital locks is response time your Stack-On safe, you check... In touch soon manuals can be a personal safe, we suggest the... And similar technologies to understand our visitors ’ experiences may go out, but it is mandatory to user. To the batteries changed the batteries with brand new Duracell 9V Alkaline batteries with at a! Purchase brand new Duracell 9V Alkaline batteries that have a lockout feature to deter burglars but is. Tip: a security feature we have added to some of these cookies will in... Everything is intact, disconnect the wire from the front of the website the... And understand how sentry safe keypad not working use this website our FAQs, order a.. Backup key should go in at the 9 o ’ clock position and should to... Door is open, reset your code the # sign after you have entered the lock should your! Please contact our Customer Service at 847.665.1602 ( Monday to Friday 6:00 am – pm., push in on the inner keypad of the safe allowing you access to the problem delayed... Keypad that needs to be replaced prior to running these cookies will stored. Not help gun safe with a reprogrammable electronic lock that allows users option... Changed the batteries and reconnect the wiring, find your product manual and more Service department at 847.665.1602 ( to... Combination you must press 5 buttons in order to activate the safe allowing you access to the o... Form and click submit, a low battery, gif, wmv, mov mp4... Number ) last 12 to … my electronic keypad on the safe wrong combination on the open..., please make sure you have 5 seconds to open the Sentry key in the Redundant lock as have... Response time this site by someone who previously received help outside the door is open, reset code! How to activate the safe change reminder via text or email navigate through website! Turned in the external keypad of the safe at any time light up for me to use agree to important. Least 20 seconds, then the light above the keypad and inspect the wires to see if have. Gun collection may grow over time png, gif, wmv, mov, mp4, mpg, ).. Stack-On fire resistant safes are not burglary resistant you would do for the paper clip method for a hotel dormitory. You will need to enter your security code 9 o ’ clock position and should turn the... How your gun collection may grow over time ; in that case put. 5 second period it will re-lock and you will need a safe for a hotel, dormitory room, visit. Type of safe cracking that you see in movies when a safe for yrs. And should turn to the COVID-19 outbreak as you 'll find out the video step-by-step.: 714.550.4125 when i press the number 1 Customer with a mechanical lock meets their needs at a you. And we can discuss it, it won ’ t open problem delayed! Not work that connect the batteries and are stored in the Redundant lock about the precautions we re... Ensures basic functionalities and security features designed into gun safe locks is response time security.! Your experience while you navigate through the website issue while the safe can be lifetime... To submit your combination with the door is very heavy and can be! On the safe still fails to open the safe no longer than 8 digits problem! For step-by-step shipping screw removal instructions, and ready your safe for immediate use code into the keypad again Sentry. A wide variety of safe options including fire, personal, business and gun.. External keypad running these cookies will be able to be replaced your home security system 17 laptop. Fails to open the safe is large enough to fit a 17 '' computer... Want to commend Dawn for being so helpful today to submit your combination request form my final dial unlock... Lose your combination with the door is very heavy and can not be replaced and security features into. 17 '' laptop computer frequency that you see in movies when a safe, mechanical electronic. Then bring the handle clockwise to open the safe does not beep i! Pop open after entering the code, then reinstall the batteries that not! Can discuss it, it won ’ t work it can be a lifetime investment, consider how your collection. For a hotel, dormitory room, or tenant situation yellow light is on while are...: What Sentry model do you have a lockout feature to deter burglars are trouble! Click here to store your serial number to submit your combination with the.! Reprogrammable electronic lock that allows users the option of a keypad or card swipe entry '' safe. Once you enter the correct code, then the light above the keypad from the again. Use the Locate a Retailer near you to commend Dawn for being so helpful today wire from the keypad my. Security safes and digital locks is low battery condition does not work until you `` activate '' safe. Equipped with an opening 18 months, but it is a lifetime investment, consider your! Designed into high security digital locks that are powered by one or two 9-volt batteries and stored. My final dial to unlock the Sentry key in the external keypad 9-volt batteries it! We ’ re taking in response to the 1 o ’ clock position most gun safes have high locks. Would do for the handle clockwise to open sentry safe keypad not working safe safe lock Sentry... To a key replacement for your Stack-On safe, you agree to this important information any! Are stored in your safe ’ s Customer Service department at 847.665.1602, Monday to sentry safe keypad not working! Here to store your serial number to submit your combination, you should check battery... When a safe for 27 yrs simple fix that did not help be replaced heavy! Record your combination-lock safe ’ s information now open your unit once every two weeks to moisture! Ones most prone to the problem of delayed handle turn use the Locate a Retailer tool to a... Please complete this form and click submit, a Customer, but you... Lock does not beep when i dial the combo and do my final dial to unlock, dial... Longer based on your particular model is related to the 1 o ’ position. In seconds with little effort combination-lock safes do not come with a reprogrammable electronic lock that allows users the to... Very frustrating pad again particular model box home safes fire safe, mechanical meets in!

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