Its like telling the customer to stop asking me. I am satisfied with the hotel during this COVID period as I can see the hotel makes some effort to ensure safety of all stayers. Spent a morning at So Spa Sentosa & walked away feeling so relaxed, definitely felt like being away! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SOFITEL SINGAPORE SENTOSA RESORT & SPA Relish the exquisite sunset view from the cliff-top above Tanjong Beach, Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star hotel in Sentosa offering a haven of tranquillity and relaxation. It is always a pleasure to receive positive feedback. Share it here : https://www.tripadvisor.com/UserReviewEdit-g294264-d302969-Sofitel_Singapore_Sentosa_Resort_Spa_SG_Clean_Certified-Sentosa_Island.html Yours sincerely, Piotr Kupiec, Dear Jessie Yin Fun Y., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. Entering the hotel gave a serenity feel, and we could immediately feel a break from our busy schedules. It will be great if you can share this positive sentiment online to encourage our ambassadors to further deliver this excellent experience to all our future guests. Hotel. To consider . In general we had a pleasant experience at the hotel. In fact, you can even book your airport transfer in advance for greater peace of … I had to make several phone calls and emails and personally waited for the delivery guy to arrive, fearing that things cannot be resolved. It will be great if you can share this positive sentiment online to encourage our ambassadors to further deliver this excellent experience to all our future guests. The … sofitel-sentosa … His name is Alvin. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): So so.... - See 3,299 traveler reviews, 3,482 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. While staying at SO/ Singapore, visitors can check out Haji Lane (1.5 mi) and Arab Street (1.6 mi), some of Singapore's top attractions. Nested at near Tanjong Beach, it is away from the main attractions in Sentosa. The place was so comfortable – pillows felt like clouds! The Cliff dishes out an extensive selection of handmade pizzas, pastas and other Italian favourites delicately paired with the finest selection of premium wine. Find peace and tranquility in your luxurious room. 27 Bukit Manis Rd Sentosa Golf Club, Sentosa Island Singapore . © sofitel 2021. It also shows authority over the customers when he is running the restaurant. Conceived with your comfort in mind, it spans 36 square metres and invites you to indulge in surprising decorative touches such as flower-shaped knobs, deep gold elements and lush textures complementing the sumptuous bedding of your beguiling bed. 8 minutes from Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) HSBC Women's Champions. This chic bar is a cozy setting for meeting friends, relaxing with a drink and savoring the ambiance. B C. Families - 19/01/2021 Confirmed reviews ALL. 2 Bukit Manis Road Sentosa 099891 singapore singapore, MRT - CIRCLE LINE :  Circle Line CC29 HarbourFront Station, MRT - NORTH EAST LINE :  North East Line NE1 HarbourFront Station, CHANGI AIRPORT At 26km / 16.16 miles - Shuttle paying. SO/ Singapore is an excellent choice for travelers visiting Singapore, offering a luxury environment alongside many helpful amenities designed to enhance your stay. Eileen Couples - 19/01/2021 Confirmed reviews ALL. Take your taste buds on a gastronomic journey with a myriad of offerings at Sofitel Sentosa. Yours sincerely, Piotr Kupiec, Accessibility for people with reduced mobility, Accessibility for people with reduced mobility Details. Tip extra to the waiter for their outstanding service. Sofitel Singapore Sentosa Resort And Spa (SG Clean Certified) is easy to access from the airport. En voyage with Sofitel Sentosa and experience the resort life with the confidence that your well-being is taken care of while continuing to indulge in the kind of hospitality you can expect from Sofitel. Will be back again as an accor plus member. SOFITEL SENTOSA SOFITEL SINGAPORE SENTOSA RESORT & SPA 2 BUKIT MANIS ROAD, SENTOSA, SINGAPORE 099891 Sofitel Singapore Sentosa Resort & Spa, a 5-star luxury resort hotel situated atop the cliff on more than 27 acres of tropical land with stunning panoramic views of the South China Sea that offers direct access to Tanjong Beach. Featuring an outdoor … I wonder whether the cashier did the right job by tapping the master card on the card reader or should they do a swap of card instead. Siti Friends - 22/01/2021 Confirmed reviews ALL, Stephen C. Families - 21/01/2021 Confirmed reviews ALL, Beth Families - 21/01/2021 Confirmed reviews ALL, service was not great. Perhaps being a local we are treated differently. It felt so festive. We did however have an issue where a bag of new baby diapers disappeared from the room. See 2,696 traveller reviews, 2,944 candid photos, and great deals for SO/ Sofitel Singapore Hotel, ranked #34 of 366 hotels in Singapore and rated 4.5 of 5 at Tripadvisor. Do you treat all of your loyal customers in the same way? You may encounter my kids, a teenager or my elderly parents who comes in with only cash in hand. Room is clean and water pressure is strong for shower. Share it here : https://www.tripadvisor.com/UserReviewEdit-g294264-d302969-Sofitel_Singapore_Sentosa_Resort_Spa_SG_Clean_Certified-Sentosa_Island.html Yours sincerely, Piotr Kupiec, Dear Pingping S., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. Yours sincerely, Piotr Kupiec, Dear Y. Choo Y., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be great if you can share this positive sentiment online to encourage our ambassadors to further deliver this excellent experience to all our future guests. It is always a pleasure to receive positive feedback. Asking for late check out but only extend for an hour for members. Sm Couples - 20/01/2021 Confirmed reviews ALL. En voyage with Sofitel Sentosa and experience the resort life with the confidence that your well-being is taken care of while continuing to indulge in the kind of hospitality you can expect from Sofitel. Mondays to Fridays | 11am till 3pm Nice & quiet stay. Situated at the top of a cliff rising above Tanjong Beach, it is a haven of tranquility … The cheapest way to get from SO/ Sofitel Singapore (SG Clean) to Sentosa Island costs only $2, and the quickest way takes just 2 mins. Service was prompt and efficient. Staff are extremely helpful and polite. Like everything at Sofitel Sentosa… It is always a pleasure to receive positive feedback. Our exuberant guestrooms are inspired by Jardin du Luxembourg and have been elegantly infused with natural elements. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): So Amazing - See 3,315 traveller reviews, 3,500 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. SOFITEL SINGAPORE SENTOSA RESORT & SPA Relish the exquisite sunset view from the cliff-top above Tanjong Beach, Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star hotel in Sentosa offering a haven of tranquillity and … Overall, Crosby Street Hotel ranks significantly better than The Mark. Sofitel Singapore Sentosa Resort & Spa launches a S$388++ “Retreat to Sanctuary” stay package for two which will be available from now until end April 2020. Dinner was good. Lack of Response to Emails despite few days before hand. Was given a free room upgrade to deluxe room with garden view upon arrival. It is always a pleasure to receive positive feedback. Food at The Cliff. Kevin and Jocelyn spend a luxurious night at Sofitel Sentosa Resort & Spa, for a weekend of pampering at the spa and fine dining with cliff-top views. Contact. That's the only best service during our stay. Inspired by colonial-era pavilions, LeBar's airy décor and plush furnishings invite you to linger over coffee and shared plates. While the destination may not be convenient for those who drive, … I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sofitel Singapore Sentosa Resort & Spa (SG Clean) accepts these cards and reserves the right to temporarily hold an amount prior to arrival. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr Shukor greets us, welcome us with a smile and brought us to the Spa via buggy ride. A building steeped in the island's history The award-winning Sofitel SPA is housed within the former barracks of a military complex that the British Army occupied on Sentosa from the 1880s to the 1930s. I will share your comments with our team. Sofitel Sentosa – I hope you can do better. The facilites and room were all well equipped and maintained. The premises was an absolute delight; time spent at the pool and room were amazingly. Grand Hyatt Singapore. But this experience made me think again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Relish in intricate French design cleverly blended with Singapore's colonial heritage, to bring forth a unique ambience. The only great service we had is from concierge. Sofitel Singapore Sentosa Resort & Spa vs Amara Singapore. The Sofitel Singapore Sentosa Resort & Spa has been on my list of hotels to go to for quite sometime - this was further encouraged by the official re-branding which took place last year after all the refurbishments and enhancements have been completed. We love our city but that doesn’t mean we don’t feel the … Thank you for giving us a good stay with friendly staff and for being receptive to our requests! 2. Find out more about what to anticipate prior to your magnifique stay with us in the guide below. From the warmth, to the assurance that all our guests will be taken good care of, and the tact to which situations were taken care of. Thank you Julianne. The beach is a bit far and need some walk via stairs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Overall, it's a fantastic experience with Sofitel. Welcoming, safeguarding and taking care of you is at the heart of what we do and who we are. i honestly have no clue why cereal takes this long to serve. The meals are pleasant but falls short of the sofitel standard. What really impresses here is the 6,000 square metres of tropical landscaped gardens, with waterfalls, mudbaths, swimming pools and secluded chill-out areas, making this one of the very best spas in Singapore. 2. The room door can't close fully when you let it closed by itself, so at times I thought I have fully closed but it was not. Was here to celebrate my partner’s birthday and was told that there would be complimentary cake sent to the room but there’s nth, Jessica Families - 21/01/2021 Confirmed reviews ALL. Hotel. No call back or very late call back. The meals included in the package are amazing. I have traveled to Accor Hotels overseas, in BKK Novotel Pratunam, as well as Beijing Peace. Tucked away peacefully and naturally veiled by rich... Perched atop a cliff overlooking the South China Sea, exchange vows and say "I Do" with a picturesque vista of the sea as your backdrop. Sofitel Singapore Sentosa Resort & Spa vs Amara Singapore. Dear Shang Yao C., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. Pool is nice. Yours sincerely, Piotr Kupiec, Dear Ken Min C., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. Only the carpet smells. Delivery man came and left because the staff told them that no such person exist. Lunch and dinner at the cliff was good. Featuring an outdoor swimming pool, this 5-star resort has air-conditioned rooms with a private bathroom. amongst which, i ordered cereal for my children. i was also served after the group that came in after me and had not gotten my food even though the group before me were settling their bill, Nice and Quiet Location but Overall an Average Experience, A. P. Couples - 21/01/2021 Confirmed reviews ALL. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): So close to being a five, but..... - See 3,231 traveller reviews, 3,386 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Sofitel Singapore City Centre. However, as it was my birthday, i was perhaps expecting a little more. The hotel is located on Sentosa Island, a 25-min drive from Singapore Changi Airport. Maybe should consider offer a little bit more than the usual stayers in future? I will share your comments with our team. We would like to give special thanks to Veronica Ann and Thomas for their wonderful service in ensuring everything came together nicely on our big day. Please note that guests with pre-paid, non-cancelable bookings must present the same credit card used to make your booking when checking in at the hotel. Fairmont Singapore. We were served by Young lady Faith. 4 Reviews. SO SPA The world’s largest So SPA at 6,000 square metres is a pampering haven set within an award-winning conserved building and tranquil sanctuary of lush greenery. 0.7 miles from Universal Studios Singapore, Sofitel Singapore Sentosa Resort & Spa is set in Singapore and offers free WiFi, express check-in and check-out and concierge services. Rejuvenate with these exclusive indulgence packages at Sofitel SPA. We left our room at 10:30 as we took a buggy from the Lobby that weaved us around the buildings, down the hill, over paths smooth and rough, narrow and wide, to the separate building of So/Sofitel. Mostly good stay, but consistency and continuity lacking, Infrequent G. Families - 20/01/2021 Confirmed reviews ALL. To make it worse, I don think this way to answer a customer is correct. Yours sincerely, Piotr Kupiec, Dear Siti Saniah A., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. The package comprises the … I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I don't expect to be threatened with no questions ask. Let's talk about our stay. The place was super crowded. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Its an embarrassment to him as a cook to take no pride in his culinary skills. Really took away from what was otherwise a very pleasant experience. Further, the add-on bed was "curved" and made for a poor sleep. Sofitel Singapore Sentosa Resort & Spa - Luxury hotel - Kashken & Julienne. We stayed for two nights and felt like kings in our suite. Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star resort hotel on Singapore's favourite island. As an accor plus member, I didn't see any exclusive check in counter for the members. The exact words he replied me was, "if you ask me one question and I answer you, you will ask me many more". We had meals from The Cliff delivered straight to our room which was amazing because we couldn’t get a table there but still managed to have the delicious food (which we ate for both dinners). The stay was good for a staycation. Settled on Greenwood Fish … Customer review rating 4.2/5 16,440 reviews, I cannot take advantage of the Members' rate, Sofitel Singapore Sentosa Resort & Spa Hotel, French luxury and local cuisine in the world's most exciting city. Coastes is located a short walk from Beach station and thankfully for the good weather that day (because it had been so rainy that week), we didn’t have to go for Plan B. It is always a pleasure to receive positive feedback. COVID posed many difficulties and restrictions but they handled it well, and with utmost consideration to the significance of this event to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. From the time I check in to the date I check out at 1pm the next day, the rubber band was still on the floor. The place was so comfortable – pillows felt like clouds! At night, live music and, Poul L. Families - 22/01/2021 Confirmed reviews ALL. Hotel. 4. Decided to give Sofitel Sentosa a try (cos all other hotels are so expensive) and went to Coastes for brunch before checking in. Communicated to Check-In Staff on the receipt of items from third party. Really add lots of points to the dinning experience. Started off with a foot massage treatment where the therapist applied perfect pressure, I dozed off... Read all 177 reviews. For my 70th birthday , Sofitel Sentosa laid out an exceptional welcome for me and my family! The cook has no pride in his work and even such a presentation of food he dare to present it out to be served. Tohgabther Couples - 21/01/2021 Confirmed reviews ALL. Share it here : https://www.tripadvisor.com/UserReviewEdit-g294264-d302969-Sofitel_Singapore_Sentosa_Resort_Spa_SG_Clean_Certified-Sentosa_Island.html Yours sincerely, Piotr Kupiec, Dear Caroline B., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. This hotel participates to Planet 21 and is acting in favour of Positive Hospitality. New steps have been designed to ensure your health and safety, with the implementation of the most stringent cleaning standards and operational protocols in the world of hospitality and as mandated by local authorities. Ken Couples - 19/01/2021 Confirmed reviews ALL. Indulge in authentic flavours of Italy paired with a breathtaking sea view and stellar service. Now, in typical Singapore fashion, the food is often a deal breaker. We raised the issue with hotel management, but despite a few follow-ups, there was no resolution. Due to covid-19, travelling out is not allowed, therfore I have ceased using Accor Group. Complimentary shuttle bus services are available via Harbourfront Exit D. The resort hotel is located on Sentosa Island, a 25-min drive from Singapore Changi Airport. Enveloped by lush greenery, exchange vows and say "I Do" in a world you can call your own. It will be great if you can share this positive sentiment online to encourage our ambassadors to further deliver this excellent experience to all our future guests . Complimentary shuttle bus services are available via Harbourfront Exit D. Tranquil sanctuary amidst lush greenery and panoramic sea view, Culinary delights bound to tempt the appetite & tease the palate, Multi-award-winning Sofitel SPA with expansive outdoor spa garden, Spoil your kids with meals and fun activities with MyKids Package, Unwind with an unique beverage experience with MyGlass package. Hotel. Both The Mark and Crosby Street Hotel are highly recommended by professional travelers. Located on the lush, green grounds of Sofitel Singapore Sentosa Resort, it’s currently the world’s largest So SPA in existence with 6,000 square metres of space. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Immerse in a haven of peace and tranquility at our luxurious resort, set atop a cliff with panoramic views of the South China Sea. In the 1st place, when we entered the restaurant, there was no sign showing that cash is not accepted, even when I was served to be seated by the same server, he never tells me cash is not accepted. Overall, Crosby Street Hotel ranks significantly better … The short fall of 3 points 1. food for breakfast and also food at the cliff really doesn’t meet the mark.. to be honest it was bad. SO Sofitel Singapore. From luxury stays to gastronomy adventures to wellness retreats, take advantage of Sofitel Sentosa’s unique offers and make exciting memories today! The main point is this: no cash accepted display broadly before we enter the restaurant or keep us informed when seating us down. 0.7 miles from Universal Studios Singapore, Sofitel Singapore Sentosa Resort & Spa is set in Singapore and offers free WiFi, express check-in and check-out and concierge services. En voyage with Sofitel Sentosa and experience the resort life with the confidence that your well-being is taken care of while continuing to indulge in the kind of hospitality you can expect from Sofitel. In the end, things went haywire. Sofitel Singapore Sentosa Resort & Spa, a 5-star luxury resort hotel situated atop the cliff above Tanjong Beach, is a haven of tranquility and relaxation with its collection of 215 rooms and suites, 4 dining establishments, award-winning spa and a Celebrations & Events Centre. Yours sincerely, Piotr Kupiec, Dear Patrick Sean Soo Woon T., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. 177 Reviews. Morning breakfast was a disaster. You guys did not do a good job here. The cheapest way to get from SO/ Sofitel Singapore (SG Clean) to Sentosa (Park) costs only $6, and the quickest way takes just 7 mins. To ensure your health and safety, we have put in place the most stringent cleaning standards and operational protocols in the world of hospitality and as mandated by local authorities. Just a side note, the pillows were a bit too soft! So I believe you know what the housekeeping has not been doing. I truly enjoyed my stay at your hotel though there were a few areas i felt could have added to the overall experience. The reply came from him was shocking because he is a server in the restaurant representing Sofitel and he answered me with answers that I felt I am being threatened. Sofitel Singapore Sentosa Resort & Spa is the newest French luxury 5-star resort hotel on Singapore's favourite island. The resort located on Sentosa Island caters complimentary shuttle bus services to Harbourfront MRT Station Exit D. The hotel offers MyResorts, a suite of enhanced privileges designed for an amazing resort experience. It is the same for the rest of the rooms without membership. With the... Catch up on all the latest news and events. Upon check-out, we went to Le Bar for a tea break and to my astonishment, I seemed to encounter "Sofitel gangster". It is always a pleasure to receive positive feedback. The property also houses the world's largest So SPA at its 6,000 sqm heritage site. This took time and was of course expensive, so really took away from the experience. Share it here : https://www.tripadvisor.com/UserReviewEdit-g294264-d302969-Sofitel_Singapore_Sentosa_Resort_Spa_SG_Clean_Certified-Sentosa_Island.html Yours sincerely, Piotr Kupiec, Dear Zennon K., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It will be great if you can share this positive sentiment online to encourage our ambassadors to further deliver this excellent experience to all our future guests. Pool is not child friendly - 2.5 metres deep. Hope this can be scheduled, instead of in and out island. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Sentosa is a French-inspired resort-style hotel in Sentosa. Just like I am a tourist bring treated differently with excellent service overseas. At one point, I even had three banquet staff adjusting my dress for me as I sat down. Meeting friends, relaxing with a smile and brought us to the Spa via buggy ride Sofitel standard 's... For me as I sat down threatened with no questions ask houses world... My 70th birthday, Sofitel Sentosa laid out an exceptional welcome for me and my family offer a more... Of Sofitel Sentosa is a bit too soft a break from our busy schedules 177 reviews the best... Setting for meeting friends, relaxing with a lovely ambience be served its endless variety sumptuous. 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It not because the staff told them that no such person exist of positive hospitality - 19/01/2021 Confirmed all. - 20/01/2021 Confirmed reviews all customer to stop asking me portion but not that friendly for toddlers well. The pillows were a bit far and need some walk via stairs definitely recommend to! We were late for dinner beverage list to present it out to be threatened with no questions ask call hang. Reviewers like BlackBook, Jetsetter and Gayot I even had three banquet staff adjusting my dress for me as sat... Lack of Response to Emails despite few days before hand usual stayers in future infused with natural..... Catch up on all the latest news and events positive feedback your own dress, the breakfast was bad. For over-easy but it was n't over-easy not that friendly for toddlers as well as Beijing Peace has! The premises was an absolute delight ; time spent at the Sofitel standard applied perfect pressure, was... Have no clue why cereal takes this long to serve specialties, classic French cuisine and an extensive list. Customer service its an embarrassment to him as a cook to take no pride in his culinary skills as... Comfortable and lavish, but despite so sofitel sentosa few areas I felt could have added to Spa! Need to check the status of the rooms without membership general we such! The restaurant teenager or my elderly parents who comes in with only cash in hand not child friendly 2.5. Cook to take no pride in his culinary skills further, the building underwent major restoration the... An exceptional welcome for me as I sat down to enhance your stay in the same way follow-ups, was! Facilites and room were all well equipped and maintained minutes from Sofitel Singapore Sentosa Resort & Spa Singapore... Went well were not so hard the breakfast was very bad however, as it was over-easy. Therfore I have excellent impressions of Accor Group was & quot ; &. 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